E-commerce
Customer Success Executive
Customer-facing role owning onboarding, adoption and renewal conversations for a portfolio of e-commerce accounts.
A first or second customer success role for someone commercially minded who enjoys owning relationships rather than working a ticket queue. Fully remote with quarterly team days in London.
Responsibilities
- Onboard new customers and drive early product adoption.
- Own a portfolio of accounts through to renewal.
- Identify expansion opportunities and pass them to sales.
- Capture and route product feedback internally.
What we are looking for
- Experience in customer success, account management or a strong support background.
- Confident communicator with commercial awareness.
- Comfortable working remotely and managing your own diary.
- E-commerce or SaaS exposure is an advantage.
Benefits
- Fully remote within the UK
- Quarterly team days in London
- Company pension
- Home office allowance
- Clear progression to Customer Success Manager
How to apply
Submit your CV through the talent network and a CISBAS recruiter will review it against this assignment. If it is a genuine match we will call you to discuss the role before anything is sent to the employer.
Ready to make your next hire with confidence?
Tell us about the role and we will come back with a realistic view of the market, the salary and the search required.